Complaints
Complaints Procedure
Effective Date: January 23, 2025
At Sisu Law, LLC, we are committed to providing the highest quality legal services and ensuring client satisfaction. If you are dissatisfied with any aspect of our services, we encourage you to let us know so that we can address your concerns promptly and effectively. This Complaints Procedure outlines the steps you can take to raise a complaint and how we will handle it.
1. How to Submit a Complaint
You can submit a complaint using any of the following methods:
1.1. By Email
Send your complaint to admin@sisulawfirm.com. Please include the following details:
"Complaint" in the Subject Line of the email
Your full name and contact information
A brief description of the issue
Relevant dates, times, and supporting documents, if applicable
1.2. By Mail
Address your complaint to:
Sisu Law, LLC
802 Avenue B #50
Plattsmouth, NE 68048
2. What Happens After You Submit a Complaint
2.1. Acknowledgment
We will acknowledge receipt of your complaint within 3 business days of receiving it. This acknowledgment will confirm that your complaint is under review and provide the name and contact information of the person handling it.
2.2. Investigation
We will investigate your complaint thoroughly and impartially. This may involve:
Reviewing your account and relevant case files
Speaking with the team members involved
Gathering additional information from you if necessary
2.3. Response
We aim to provide a written response within10 business days of acknowledging your complaint. If the matter is complex and requires additional time, we will keep you informed of our progress and provide an estimated resolution date.
3. Possible Outcomes
Based on the findings of our investigation, we will:
Explain our decision and the reasons behind it
Offer an apology, if appropriate
Propose a resolution, such as a refund, fee adjustment, or corrective action
Outline any steps we will take to prevent similar issues in the future
4. Escalation Options
If you are not satisfied with our response, you have the right to escalate your complaint. You may:
Request a review by a senior attorney at Sisu Law, LLC
Contact the relevant state bar association or licensing authority, such as the Nebraska Bar, the Iowa Bar, or the Oklahoma Bar, to file a formal complaint
5. Confidentiality
All complaints will be handled in strict confidence. Information related to your complaint will only be shared with those directly involved in its resolution or as required by law.
6. Feedback and Continuous Improvement
We take client feedback seriously and use it to improve our services. Your feedback helps us ensure that we meet the highest standards of professionalism and client care.
If you have any questions about this Complaints Procedure, please contact us using the information provided above. Thank you for giving us the opportunity to address your concerns.